Yorebridge House respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, book a stay, dine with us, purchase a voucher, attend an event, subscribe to our marketing or otherwise interact with us.
For the purposes of this policy, “Yorebridge House”, “we”, “us” or “our” refers to DWC Yorkshire Ltd, trading as Yorebridge House.
Yorebridge House is a luxury boutique hotel, restaurant, wedding venue and spa in the Yorkshire Dales.
Address:
Yorebridge House
Bainbridge
North Yorkshire Dales
DL8 3EE
United Kingdom
Telephone: +44 (0)1969 652060
Email: [email protected]
We may collect and use the following types of personal information:
Information you provide to us
This may include:
Information collected automatically
When you use our website, we may collect limited technical information, such as:
This information may be collected through cookies or similar technologies. Please see the cookies section below.
Information from third parties
We may receive personal information from third parties where you have used them to interact with us, such as:
We use personal information for the following purposes:
To respond to enquiries
We use your contact details and enquiry information to respond to messages, provide information and follow up on requests about stays, dining, weddings, events, spa experiences, gift vouchers or other services.
Lawful basis: Legitimate interests, or steps taken before entering into a contract.
To manage bookings and provide services
We use your information to arrange and manage bedroom bookings, restaurant reservations, spa appointments, weddings, private events, exclusive use stays and other hospitality services.
Lawful basis: Contract.
To take payments and manage accounts
We use payment and billing information to process deposits, payments, refunds, invoices and related financial administration.
Lawful basis: Contract and legal obligation.
To personalise your experience
Where appropriate, we may use information such as room preferences, dietary needs, special occasions or previous booking history to make your visit more personal and enjoyable.
Lawful basis: Legitimate interests. Where information includes health-related details, such as allergies or accessibility needs, we may rely on explicit consent or use the information where necessary to protect your vital interests.
We use personal information for the following purposes:
To respond to enquiries
We use your contact details and enquiry information to respond to messages, provide information and follow up on requests about stays, dining, weddings, events, spa experiences, gift vouchers or other services.
Lawful basis: Legitimate interests, or steps taken before entering into a contract.
To manage bookings and provide services
We use your information to arrange and manage bedroom bookings, restaurant reservations, spa appointments, weddings, private events, exclusive use stays and other hospitality services.
Lawful basis: Contract.
To take payments and manage accounts
We use payment and billing information to process deposits, payments, refunds, invoices and related financial administration.
Lawful basis: Contract and legal obligation.
To personalise your experience
Where appropriate, we may use information such as room preferences, dietary needs, special occasions or previous booking history to make your visit more personal and enjoyable.
Lawful basis: Legitimate interests. Where information includes health-related details, such as allergies or accessibility needs, we may rely on explicit consent or use the information where necessary to protect your vital interests.
To send marketing communications
If you have opted in, or where we are otherwise permitted by law, we may send you updates about offers, packages, events, dining experiences, spa experiences, weddings and news from Yorebridge House.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
Lawful basis: Consent, or legitimate interests where permitted by applicable marketing rules.
To improve our website and services
We may use website analytics, guest feedback and general booking trends to understand how people use our website and services, improve guest experience and develop future offers.
Lawful basis: Legitimate interests. Where non-essential cookies are used, we will ask for consent where required.
To meet legal and regulatory obligations
We may use personal information to comply with legal, tax, accounting, licensing, health and safety, security, insurance and regulatory requirements.
Lawful basis: Legal obligation.
To protect our business, guests and team
We may use information where necessary to prevent fraud, manage disputes, recover debts, protect our property, maintain safety or handle complaints.
Lawful basis: Legitimate interests, legal obligation or vital interests where relevant.
Sometimes, we may collect information that is more sensitive, such as dietary requirements, allergies, medical information relevant to spa treatments or accessibility needs.
We only use this information where necessary to provide a safe, appropriate and personalised service. We ask that you only provide sensitive information where it is relevant to your booking, visit or enquiry.
We may send marketing emails if you have subscribed, made an enquiry, booked with us or otherwise shown an interest in Yorebridge House, where we are allowed to do so.
Marketing may include updates about:
You can opt out at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].
We do not sell your personal information to third parties.
We may share personal information with trusted third parties where necessary, including:
All third-party service providers are expected to handle personal information securely and only use it for the purposes we instruct.
Some of our service providers may process personal information outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place, such as approved contractual protections or other lawful transfer mechanisms.
We keep personal information only for as long as necessary for the purpose it was collected.
As a general guide:
Retention periods may vary where we need to keep information for legal, insurance, dispute resolution or regulatory reasons.
Our website may use cookies and similar technologies to make the website work, improve performance, understand how visitors use the site and support marketing activity.
Cookies are small files placed on your device when you visit a website.
We may use:
Strictly necessary cookies
These are required for the website to function and cannot usually be switched off.
Analytics cookies
These help us understand how visitors use our website, such as which pages are visited most often.
Marketing cookies
These may be used to deliver relevant advertising or measure the effectiveness of campaigns.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie banner or your browser settings.
Website note: A separate cookie table should be added after a cookie audit, listing the exact cookies used, their purpose, provider and duration.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
This includes appropriate technical and organisational measures, staff awareness and working with trusted service providers.
Under UK data protection law, you may have the right to:
To exercise your rights, please contact us at [email protected].
We may need to verify your identity before responding to a request.
If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Our website may contain links to other websites, booking platforms, gift voucher providers, partner websites or social media platforms.
We are not responsible for the privacy practices of those third-party websites. We recommend that you read their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date shown at the top.
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